Elite Jewelry Repair

1. Item Description & Identification: 1. Item Description & Identification: I agree that the approximate description of the item(s) listed above are correct, and I accept the following terms and conditions.

2. Service Scope: 2. Service Scope: Perpetual Gems, including its employees, accepts no responsibility for condition or identification of jewelry, stones, or other items upon receipt. Items are submitted to Perpetual Gems for repair and enhancement only.

3. Insurance & Liability: 3. Insurance & Liability: I understand that while the item(s) are in the possession of Perpetual Gems and during shipment back, they are insured for their declared value, but that Perpetual Gems is not responsible for the items during shipment to us.

4. Loss & Damage: 4. Loss & Damage: Responsibility for loss, theft, or damage is accepted only when due to negligence. Any damage or loss due to the negligence of Perpetual Gems will be limited to the replacement of the item(s) at the declared value.

5. Service Guarantee: 5. Service Guarantee: Perpetual Gems guarantees the quality of our workmanship and materials used in repairs. This guarantee covers defects in workmanship for the lifetime of the repair.

6. Communication: 6. Communication: By providing my contact information, I authorize Perpetual Gems to contact me regarding my repair order via my preferred method of communication.

7. Shipping & Return Policy: 7. Shipping & Return Policy: Initial shipping to our facility is provided at no cost. If you decline the repair after receiving our detailed quote, a return shipping fee of $15-25 will apply. If you approve the repair, return shipping is included at no additional cost.

8. Assessment Process: 8. Assessment Process: We provide a preliminary quote based on your description. After receiving your item, we conduct a professional assessment and provide a final quote with detailed photos. You may approve or decline the repair at this stage.